Ecosystem overview for everything related to itsm-automation.
ServiceNow-Agent is an advanced AI Agent product meticulously engineered to optimize IT Service Management (ITSM) processes. It intelligently automates the reception, initial classification, and smart dispatch of IT support tickets. By efficiently intercepting and deeply analyzing tickets at the forefront of the IT support workflow, the Agent accurately identifies ticket types, priorities, and required resources, seamlessly and automatically routing them to the most appropriate resolution team or expert. This significantly boosts ticket processing efficiency, effectively reduces manual intervention costs, and substantially shortens response times, thereby comprehensively enhancing IT service delivery quality and ultimately improving end-user satisfaction.